Ambulance Billing Contact Information
The ambulance billing office is located on the second floor of the Public Safety Facility.
Office hours are Monday – Friday from 8:00AM – 4:30 PM
11033 W. 93rd Ave
St. John, IN 46373
If you have a question about your bill, please refer to contact information located on your invoice/statement or you may contact the Ambulance Billing Office at (219) 365-6197 or email: astevens@stjohnin.gov
Payment Information
We accept cash, check or money orders
Sorry, two party checks are not allowed.
Making Payments- all payments can be made payable to the Town of St. John and sent to the billing office via the blue envelope provided. The EMS billing office is located in the Public Safety Building on the second floor and can ONLY accept cash (in exact change), check, cashier’s check, or money order. Any payment returned by your banking institution for Insufficient Funds, Stop Payment, or Account Closed will immediately cause the fee of $20.00 to be added to the current balance on the account.
If you wish to pay by credit card, there is a service charge for using this feature, go to the town’s website http://www.stjohnin.gov, and click on Pay Online.
The Town of St. John does not accept virtual credit card payments from insurance companies. The Town of St. John does not accept Health Saving Account cards, in event of declined payment call the number on the back of your card and request a paper check.
All payment plans- The Town of St. John does not authorize the EMS billing office to negotiate billed amounts. The only option is a payment plan that may be set up with the billing office with the understanding that there is an agreed amount to be paid every 30 days to avoid further legal action.
***Please Note: payment plan agreements have no bearing on the 1% added to the total amount that is due on the account after 180 days and every 30 days, thereafter, until paid in full. This is a non-negotiable late charge that will be added to the balance, per Town Ordinance.
The Town of St. John will not send an overdue account through a collections agency, they will be forwarded directly to our legal counsel for collection, in the event of no payments received in a timely manner or payment plan non-compliance.
Credit Card payments are accepted through InvoiceCloud.com
The service fee is as follows:
Online: 3.95% of the total transaction or $1.50 whichever is higher if you use a credit card. If you make a payment by ACH/E-check there is no service fee.